Night Club Operation Management Journal - 5510 Words

Kostas E. Sillignakis – www.sillignakis.com â€Å"Late Entertainment Venues industry: How Nightclubs may measure Customer Satisfaction and how the industry may add business value and create competitive advantage by using Six Sigma model – The â€Å"Breeze† Nightclub case study.† By Kostas E. Sillignakis CONTENTS PAGE INTRODUCTION 1.0 THE â€Å"BREEZE† NIGHTCLUB CASE STUDY 2.0 MANAGEMENT SYSTEM DESIGN 2.1 ROLES AND RESPONSIBILITIES 3.0 THE TRANSFORMATION PROCESS MODEL 3.1 OPERATIONS MANAGEMENT CYCLE 3.2 FUNCTIONS AND PROCESSES 4.0 CUSTOMER SATISFACTION IN NIGHTCLUB INDUSTRY 5.0 PRODUCT SERVICE ATTRIBUTES IN A NIGHTCLUB EXPERIENCE 6.0 MEASUREMENT OF CUSTOMER SATISFACTION 7.0 QUALITY MANAGEMENT – SIX SIGMA 8.0 APPLICATIONS OF SIX SIGMA TO â€Å"BREEZE†Ã¢â‚¬ ¦show more content†¦Nevertheless, on the â€Å"Breeze† case, authority of decision making has been clarified in advance, therefore the General Manager has the authority of controlling all functions except those related to Financial Investments. Deputy Manager is a â€Å"key† person who will communicate the strategy between the management board and the whole organization and will have a more â€Å"hands on† role on the operation. The Executive Chef will be responsible for food orders and food storing , plus its typical responsibilities for efficient usage of resources, menu design and food preparation. The Executive Chef would be responsible to supervise all other Kitchen staff and stewards. Security supervisor is a very crucial and responsible role in nightclubs. Due to nature of the business, the operation hours, the consumption of alcohol by customers, and the competitive relationships with other nightclub, this person should have very good managerial, communication and customer service skills. This person will supervise all security and valet (parking) services staff plus he will ensure the safe and secure operations inside and outside the premises. The restaurant supervisor will be responsible for the smooth operations in the restaurant and make sure that service reach or exceed the operational standards, prior set. Bar supervisor is the person who will deliver and communicate efficiently the products to customers. One of his/her main responsibilities is to ensureShow MoreR elatedShouldice Hospital Case1459 Words   |  6 Pagesa converted country estate which gives the hospital ‘a country club’ appeal.† A quote from American Medical News Shouldice Hospital in Canada is widely known for one thing-hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7,000 operations annually. Last year, it had a record year and performed nearly 7,500 operations. Patients’ ties to Shouldice do not end when they leave the hospitalRead MoreCommunity Agency : Community Based Agencies1104 Words   |  5 Pagespopulation and turns no one way regardless of socioeconomic background or the ability to pay. 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